Refund policy
Last Updated: 3/27/2026
At www.piule.com, we aim for your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we provide a clear and straightforward return process.
Summary of Return Policy
Return window: Returns must be requested within 30 days of receiving your order. Condition: Items must be unused, in their original condition, and returned in the original packaging with all accessories, tags, and included materials. Easy returns: Our support team will assist you throughout the return process to make it as smooth as possible. Geographic coverage: This return and refund policy applies to purchases made within the United States.
Return Costs
Damaged or incorrect items: There is no cost to the customer if the item is defective, damaged in transit, or incorrect. Piule will cover the return shipping cost in these cases.
Customer remorse (change of mind): If you ordered the wrong item, the size does not fit, or you no longer want the product, you are responsible for the return shipping cost. Shipping charges are non-refundable.
Restocking fee: Piule does not charge any restocking fees.
How to Return an Item
Contact us: Email our support team at Email: Support@piule.com with your order number and the reason for your return.
Package your product: Securely package the item in its original packaging, including all accessories, tags, and included materials.
Send it back: Follow the return instructions provided in the return authorization email and ship the package to the return address we provide.
Refund Process
Inspection: Once we receive your return, it will be inspected to ensure it meets our return requirements.
Refund timing: If approved, your refund will be processed within 7 business days. It may take an additional 7 business days for the funds to appear on your original payment method, depending on your bank or payment provider.
Exchanges
If you would like to exchange your item for a different size, color, or product, please contact us at Email: Support@piule.com and our team will assist you.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, or product type. These items will be clearly marked as non-returnable on the product page.
Questions
If you have any questions regarding returns, refunds, or exchanges, please visit our Frequently Asked Questions page or contact us at Email: Support@piule.com
Store Name: PIULE
Customer support: 9:00 am to 5:00 pm EST (Monday -Sunday)
Email: Support@piule.com
Phone: +18134302481
Address: 13723 Moonstone Canyon Dr, Riverview, FL 33579(Address available only for administrative correspondence and product returns. No physical point of sale at this address)
We will answer the phone, and reply to emails within 12 hours during working/ business days.