Orders & Shipping
Q: What is the expected delivery time?
A: Order Handling Time is 1 to 3 business days (Monday to Friday). Once your order is processed, it will be dispatched through one of our trusted carriers. Transit Time is 5 to 12 business days (Monday to Friday). The Estimated Delivery Time is 6 to 15 business days.
Q: How long until my order ships?
A: Order Handling Time is 1 to 3 business days (Monday to Friday). Once your order is processed, it will be dispatched through one of our trusted carriers. Transit Time is 5 to 12 business days (Monday to Friday). The Estimated Delivery Time is 6 to 15 business days.
Q: Do you offer international shipping?
A: At this time, we only ship within the United States.
Q: Can I track my order?
A: Yes. Once your order has been shipped, you will receive an email or text with your tracking information. Tracking updates may take 24–72 hours to appear.
Payments & Billing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, Discover, Debit/Credit Cards, Shop Pay, Apple Pay, Google Pay, and PayPal (if enabled).
Q: Will I be charged in USD?
A: Yes — all prices on www.piule.com are listed in USD ($).
Q: Why was my payment declined?
A: This can happen due to bank security checks, incorrect billing information, or insufficient funds. Please try another payment method or contact your bank for assistance.
Returns, Exchanges & Refunds
Q: What is your return window?
A: Returns are accepted within 30 days of delivery for unused items in original condition. Please review our Refund & Return Policy for full details.
Q: Do you offer exchanges?
A: Yes. Return requests must be submitted within 30 days of receiving your order. Items must be unused, in their original condition, and returned with all original packaging, tags, and included materials.
Q: How do I start a return?
A: Contact us at support@piule.com with your order number and the reason for your return. Our team will guide you through the process.
Q: Do you charge a restocking fee?
A: No — Piule does not charge any restocking fees.
Order Issues
Q: My package says delivered but I didn't receive it. What should I do?
A: First, check your mailbox, front door, neighbors, or building office. If it is still missing after 24–48 hours, contact the carrier. Then reach out to us at support@piule.com and we will assist you further.
Q: My order is delayed — what now?
A: Shipping carriers may experience delays due to high demand or weather conditions. Tracking will update as new scans are recorded.
Q: I received the wrong item or something is missing.
A: Please email us at support@piule.com with photos and your order number, and we will resolve the issue as quickly as possible.
Product Questions
Q: Are product colors accurate?
A: We aim to display items as accurately as possible. Slight variations may occur due to lighting or screen settings.
Q: My item looks slightly different than expected.
A: Minor differences can occur between manufacturing batches. This is normal for physical products.
Store Name: PIULE
Customer support: 9:00 am to 5:00 pm EST (Monday -Sunday)
Email: Support@piule.com
Phone: +18134302481
Address: 13723 Moonstone Canyon Dr, Riverview, FL 33579(Address available only for administrative correspondence and product returns. No physical point of sale at this address)
We will answer the phone, and reply to emails within 12 hours during working/ business days.